Email-to-Ticket Conversion using node js

const nodemailer = require('nodemailer');
const { simpleParser } = require('mailparser');
const Imap = require('imap');

// Configure your email credentials
const emailConfig = {
    user: 'xxx@webnexs.in',
    password: 'xxx',
    host: 'server.webnexs.in',
    port: 993,
    tls: true,
};

// Configure your SMTP server for sending emails
const smtpConfig = {
    host: 'server.webnexs.in',
    port: 587,
    secure: false,
    auth: {
        user: 'xxx@webnexs.in',
        pass: 'xxx',
    },
};

// Function to process incoming emails
async function processIncomingEmail(email) {
  // Extract relevant information from the email
  const { from, subject, text } = email;

  // Create a new ticket with the extracted information
  const ticket = {
    from,
    subject,
    description: text,
    // Add additional ticket details as needed
  };

  // Implement logic to save the ticket to your database or perform other actions
  console.log('New Ticket:', ticket);
}

// Set up IMAP configuration
const imap = new Imap(emailConfig);

// Connect to the IMAP server
imap.connect();

imap.once('ready', () => {
  // Open the INBOX folder
  imap.openBox('INBOX', false, () => {
    // Search for all unseen messages
    imap.search(['UNSEEN'], (err, results) => {
      if (err) throw err;

      // Fetch each unseen message
      results.forEach((messageId) => {
        const fetch = imap.fetch([messageId], { bodies: '' });

        // Process each fetched message
        fetch.on('message', (msg) => {
          msg.on('body', async (stream) => {
            const email = await simpleParser(stream);

            // Process the incoming email
            await processIncomingEmail({
              from: email.from.text,
              subject: email.subject,
              text: email.text,
            });

            // Mark the message as read
            imap.addFlags(messageId, 'SEEN');
          });
        });
      });
    });
  });
});

// Handle errors
imap.once('error', (err) => {
  console.error('IMAP Error:', err);
});

// Start the application by connecting to the IMAP server
imap.once('end', () => {
  console.log('Connection ended');
});

// Set up SMTP configuration for sending emails
const transporter = nodemailer.createTransport(smtpConfig);

// Example of sending an email (not required for incoming email processing)
const mailOptions = {
  from: 'xxx@webnexs.in',
  to: 'xxx@webnexs.in',
  subject: 'Test Email',
  text: 'This is a test email.',
};

// Send the email
transporter.sendMail(mailOptions, (error, info) => {
  if (error) {
    return console.error('SMTP Error:', error);
  }
  console.log('Email sent:', info.response);
});

// Close the IMAP connection when done processing emails (replace this with appropriate logic)
// imap.end();